Last updated: 31 October 2025

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At Kuche Designs, we take privacy seriously. When you visit our website, get in touch, or work with us on your project, we want you to feel confident about how your information is handled.

This policy explains what we collect, how we use it, and the choices you have.

If you ever need clarification, we’re always happy to help.
📧 info@kuchedesigns.com

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1. Information We Collect

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We collect information in two ways:

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Information you provide directly

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This includes anything you share with us when you:

• Request a design consultation

• Ask about a product or service

• Submit an enquiry through the website

• Make a purchase or confirm an order

• Contact us with a question or concern

 

You may provide:

• Your name

• Contact details (email, phone number)

• Installation or delivery address

• Project details

• Design preferences

• Information relating to complaints or aftercare

We only ask for information we genuinely need to help you.

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Information collected automatically

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When you browse our website, we automatically collect technical information to help us improve your browsing experience, such as:

• IP address

• Browser and device details

• Pages viewed and time spent on the site

• General location (city/region)

This helps us keep the website secure, user-friendly, and well-performing.

We do not collect sensitive personal data.

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2. How We Use Your Information

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We use your information to:

• Respond to enquiries and provide customer support

• Prepare quotes and manage orders

• Arrange deliveries and installations

• Provide project updates

• Handle payments

• Manage aftercare, warranties, and complaints

• Improve our website and services

• Send important service-related updates

• Fulfil legal and administrative obligations

We only use your information when we have a valid legal basis to do so.

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3. Our Legal Grounds for Processing

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Under the UK GDPR, we rely on:

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Consent

When you voluntarily share information (e.g., submitting an enquiry).

Contract

When your information is necessary to prepare quotes, fulfil orders, or provide a service you’ve requested.

Legitimate interests

For things like improving customer experience, preventing fraud, and running our business responsibly — without overriding your rights.

Legal obligation

For record-keeping, tax requirements, or other regulatory duties.

 

4. Sharing Your Information

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We only share your information when necessary to deliver our services or manage your project.
This may include sharing information with:

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• Product and material suppliers
  (to arrange deliveries, replacements, or product-specific enquiries)

• Installation partners or service teams
  (for fitting, delivery coordination, or aftercare)

• Manufacturers
  (for warranty issues, technical queries, or product support)

• Website and IT service providers
  (to keep our website secure and functioning)

• Payment providers
  (to process orders safely)

• Customer support systems
  (for efficient communication)

 

We limit the information we share to what is strictly required for the task.
We never sell your personal data.

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5. Cookies & Tracking

Our website uses cookies and similar tools to:

• Ensure the website works correctly

• Improve performance and design

• Understand how visitors interact with the site

You can disable or manage cookies at any time through your browser settings.

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6. Google Analytics & Advertising

We use Google Analytics, including Advertising Features, to understand our website traffic and improve our marketing.

These tools may collect information such as:

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• Device and browser identifiers

• Pages visited

• General location

• Age range, gender, or interests (where available)

We use this data to:

• Improve our website content

• Measure advertising performance

• Deliver more relevant ads

 

How to opt out

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You can control personalised advertising here:

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• Google Ads Settings: https://adssettings.google.com

• Analytics Opt-Out Add-On: https://tools.google.com/dlpage/gaoptout

• NAI Opt-Out: http://optout.networkadvertising.org

Google’s Privacy Policy: https://policies.google.com/privacy

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7. How Long We Keep Your Information

We only keep your information for as long as necessary to:

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• Respond to your enquiry

• Complete your project or fulfil your order

• Provide aftercare or handle complaints

• Meet legal or operational requirements

When the information is no longer needed, we securely delete or anonymise it.

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8. Children’s Privacy

We do not knowingly collect information from individuals under 18, and our services are intended for adults planning home projects. If you believe a minor has provided information, please contact us.

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9. Your Rights

You have the right to:

• Ask for a copy of your information

• Request corrections

• Request deletion

• Limit or object to certain uses of your data

• Withdraw consent (where applicable)

• Request a copy of your data in a portable format

 

To exercise any of these rights, email us at:
📧 info@kuchedesigns.com

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If you are unhappy with how your data is handled, you can contact the UK Information Commissioner’s Office (ICO).

 

10. Do-Not-Track

Some browsers allow you to send a “Do Not Track” signal.
Currently, websites are not required to respond to these signals, but we may update this policy if that changes.

 

11. Policy Updates

We may update this Privacy Policy occasionally to reflect changes to our services or legal requirements.
The “Last updated” date shows when the most recent change was made.

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12. Contact Us

If you have any questions about your data or this Privacy Policy, please contact us:

📧 info@kuchedesigns.com

or mail below: 

Kuche Designs Ltd.
Suite RA01
195–197 Wood Street
London
E17 3NU
United Kingdom​​​